Frequently Asked Questions
Address: 716 N. Mantua Kent, OH 44240
Phone: 330.531.8982
Mailing Address: 3732 Fishcreek Rd #226, Stow, OH 44224
Monday – Friday 9am – 4pm
Please submit all maintenance issues using the rmResident App (Tenant Portal) or the TWA account online.
1. Log into your tenant web access (TWA) account.
2. Select ‘Service Issue’
3. Select ‘Add Service Issue’
4. Include all details of the issue occurring including location (bathroom, kitchen, etc.)
5. Click “Submit”- all service orders will be received immediately.
All maintenance requests will be responded to within 24 hours or sooner during business hours (Monday- Friday 8AM-4PM)- once the request is received
* Note: Please submit ALL service items in your Tenant Web Access account. This will ensure all service orders are recorded and responded to in a timely manner.
Please call the emergency maintenance line for URGENT matters only. See FAQ page for what is considered an emergency maintenance Item. For any life threatening injuries, please call 911.
If you have an emergency maintenance issue after hours (outside offi ce hours or on weekend) please call 330.531.8982 and follow the prompts.
*Reminder, all other issues are submitted through tenant web access.
- Clogged / slow drain (have you tried plunging it?)
- Stove not working
- Refrigerator shut off / not working
- Light bulb out
- Bee / insect / pest in unit
During regular office hours:
1. Call or Text the office
2. Create and Submit service issue using the RM Resident App
After Hours / Weekends:
1. Residents are responsible for securing their own locksmith service
2. Residents are responsible for all fees and charges associated with this service
Tenants are responsible for snow and ice removal in and around their personal properties. (We recommend each house has a shovel and bag of salt / melt in preparation).
Gold Zone will only plow select drives / lots when the snow accumulations exceed 3in. Gold Zone will only plow open areas- if drives are not cleared, we are not responsible for moving vehicles. We will make every attempt to clear drives/lots, but tenants are responsible for moving vehicles.
Be aware, plowing may result in a buildup of snow around vehicles.
Residents are responsible for the removal of this snow as It is part of the normal process*
Gold Zone and/or one of our agents will take care of all lawn care (mowing, trimming, etc.).
The first (1st) of each month.
Yes, you have until the 5th of each month before you are assessed a late fee. On the 6th of the month, if you still haven’t paid your rent, you will be assessed a $50.00 late fee.
Refer to your lease for any additional fees associated with unpaid/late payments.
Use the tenant web access (TWA Account) or rmResident App to pay rent, view transaction history, sign documents, etc.
You may also send in payments (check / money order to our mailing address).
A copy of all leases (current and past) are contained and viewable on the resident’s tenant web access (TWA Account)
> Lease Documents > View
We suggest that you contact them directly. We are not responsible for neighbor relations, interactions, or complaints.
If you feel this needs additional attention, please contact the additional parties.
The only individuals allowed to park at the lot are those who have a valid parking permit from Gold Zone Rentals. If you are interested in a parking pass, please contact the office.
There are fees associated with purchasing parking passes.
The majority of our properties require the tenants to take care of utilities. There are exceptions as some properties have utilities included and/or are billed back by Gold Zone.
If tenants are responsible for setting up and paying utilities and fail to complete the process, GZR will receive the bill(s), and bill back the property accordingly.
Tenants will be assessed a $25 admin fee for the first month and a $50 admin fee each additional month following.
Contact the following:
We recommend contacting these companies early as they are normally busy during moving times
Electric: Ohio Edison – 800.633.4766
Gas: Enbridge– 1-800-362-7557
Water: City of Kent – 330.678.8104
Water Bills automatically come to the property/unit, they remain in Gold Zone Rentals name, but residents are responsible for payment.
Cable / Phone: Your choice of service
First – Have you paid your bill?
If your answer is ‘yes’ to the above:
- Contact the office (text)
- Contact maintenance (submit the issue in rmResident App)
- After hours: Call 330.531.8982 (follow the prompts)
- GZR is responsible for paying for these services
- Tenants are responsible for the collection and removal of all trash and recycling from units
- Tenants are responsible for placing containers at the curb for scheduled pickup
- Tenants are responsible for removing containers from the curb within 24 hours of collection day
- The City of Kent has the ability to assess a violation/fine if not completed. Tenants are responsible for all fines/violations assessed by the City plus $50.00 for GZR processing the violation.
The majority of Gold Zone Rentals properties are serviced by Republic Services with curbside trash container pickup.
To see your scheduled pick up day, click the link: Republic Waste Trash Pick Up Day
Residents are financially responsible for any & all fees associated with violations (ex: trash, noise, etc.)
GZR will include a $50.00 admin fee to any fine/violation for time & and materials associated with processing the violation and subsequent payment.
GZR will send out a notice at the beginning of October (for units that are traditionally student rentals), other units are notified typically (60) days out from lease termination.
If you are interested or not interested in renewing your lease, please notify us at that time.
You will be given a minimum of a 24-hour notice for a visit by management, their agents, or maintenance.
Exceptions:
- If there is an emergency GZR reserves the right to enter at any time.
- If a service issue has been submitted by the tenants, GZR reserves the right to enter your property address to address the service issue. GZR will still attempt to do their best to notify you even in these situations.
- Make sure all windows are closed and secure.
- Set the thermostat to a lower temp (Heat: recommended 60-65 max if no one is around. A/C: Recommended 70).
- Remove perishable items from the refrigerator, cabinets and counters.
- Take out all trash (Clean up trash, debris, and food to help prevent pests).
Depending on the situation, GZR will normally take care of the fi rst clean-out (1 per year).
If our drain cleaning company determines that the cause is normal usage and/ or roots, GZR will be responsible for covering the cost of maintenance.
If it is determined that the cause is due to abnormal usage, then the tenants will be responsible.
What is abnormal usage?
- Foreign materials: wipes, tampons, condoms, paper towels, etc. (DO NOT fl ush any items other than toilet paper).
- Current rate for drain cleaning service: initial charge is $150.00(+) depending on level of service needed. (After Hours Starts at $250.00)
Gold Zone Rentals traditional student housing properties require a first and last months rent payment. This charge will show on the residents ledger RCFL.
Example: Move in Aug 15th, RCFL charge will cover: Aug 15-30 (move in year), July (move out year) and Aug 1-? (move out year), covering two installments.
Residents may move in near the end of a month and believe their next months rent is covered, it ISN’T. Ex: Move in Aug 15th, September rent will be do September 1st.
All vacated houses / units at the time of turnover will be provided a basic / general cleaning by Gold Zone staff / vendors. This includes: wiping down kitchens, bathrooms, common areas, ledges, and window cleaning. Units will be turned over in an acceptable condition, habitable and move in ready.
It is not unreasonable for new residents to clean their units in addition to this basic general cleaning provided by Gold Zone Rentals.
If a house is not fully vacated, general cleaning of common areas is the responsibility of the current and new residents.
GZR is not required to clean any occupied common area(s) or rooms, that remains the responsibility of the current resident.
Rent Check Move In Inspections should include any significant issues (holes in wall, broken windows, etc)
Rent Check is a third party app that we use to manage our move in/out inspections, turnover inspections, annual inspections and more.
Residents will receive an invite prior to their move in, once an account is created it will stay with a resident as long as they are with Gold Zone Rentals. Residents will have access to the inspection reports, ability to monitor, download and more.
Rent Check is a transparent inspection platform that benefits all parties.
Security deposits are collected, managed and processed by Rentable. Rentable is a third party app that we use.
Per the Ohio Revised Code, GZR is required to return a tenant’s security deposit within 30 days of the final terms of the lease.
Security deposits will be returned with a transaction history and/ or detailed list of charges associated with a tenant’s account.
- The amount of the returned security deposit is dependent on any outstanding balances/ charges associated with the tenant’s account.
- Once a security deposit has been finalized by Gold Zone Rentals, residents will receive a notification from Rentable to claim any deposit being returned.
- Residents have individual Rentable accounts that they have access to at all times.
Rentable is a transparent security deposit platform that brings clarity of the process and benefits all parties.
The majority of Gold Zone Rentals properties are pet friendly with a few requirements.
*Contact our staff to confirm acceptable properties
- Max 2 pets per property
- $150.00 Non Refundable Fee (at time of move in)
- $25.00 Non Refundable Fee / pet / month
- Complete Pet Addendum
- Resident must provide Gold Zone Rentals with appropriate pet information (type, breed, color, etc)
Residents are responsible for all aspects of care and upkeep, including additional cleaning. Residents accept full responsibility for their pet, including: behavior, accidents, damages and more.